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Medical Answering Service

Every call answered. Every appointment booked. 24 hours a day.

Your front desk is already full. The calls that ring out are new patients who book somewhere else that afternoon. Our AI answers every line around the clock, books and confirms appointments, and routes urgent calls straight into your on-call protocol.

Free setup. Month to month. Cancel anytime.

A missed call at a practice is not a lost sale. It is a lost patient.

A prospective patient calling to schedule is not shopping on price. They are trying to get seen. When the line is busy at 11:40am or nobody answers at 6:15pm, they do not leave a voicemail and wait — they call the next practice on the list and book there.

The lunch hour gap

Front desk is at lunch, phones roll to voicemail, and the callers who reach it mostly hang up without leaving a message.

The after-hours gap

Evenings and weekends are when patients actually have time to call. That is also when nobody is there to pick up.

The overload gap

One person cannot check in a waiting room and answer a ringing phone at the same time. Something drops, and it is usually the phone.

How it works

1

She answers on the first ring

Every call, every hour. No hold music, no phone tree, no voicemail box filling up overnight.

2

She schedules or routes

Routine scheduling gets handled and confirmed. Anything urgent is escalated immediately according to the protocol you define.

3

You get the record

Name, callback number, reason category and urgency, logged and delivered the way your office already works.

What she asks — and what she never touches

Medical intake is where most automation gets reckless. Ours is deliberately narrow. She gathers only what is needed to book the appointment or route the call, and nothing else.

What she collects

  • Name
  • Callback number
  • Reason-for-visit category — new patient, follow-up, scheduling, billing question
  • Urgency, so the call is routed correctly

What she does not do

  • Ask about symptoms or clinical detail
  • Offer medical advice or assess how serious something is
  • Discuss diagnoses, medications or results
  • Pretend to be a person — she says she is an assistant when asked

Urgent calls are escalated to your on-call process, not triaged by software. If your compliance lead wants to review how call data is handled and stored before you sign anything, we will walk them through it line by line.

Pricing

Free setup on every tier. Month to month. No contract, no onboarding fee, no sales call required.

Lite

$97/mo
  • 200 conversations a month
  • Instant text-back on every missed call
  • Follow-up until the patient replies
  • No voice answering — this tier captures the lead, it does not answer the phone
  • Never billed overage
Start with Lite
Most practices

Pro

$297/mo
  • 750 voice minutes a month (roughly 250 calls)
  • Calls actually answered, 24/7
  • Appointment booking and confirmation
  • Urgent-call escalation to your protocol
  • $0.75 per minute beyond the included minutes
Start with Pro

Growth

$597/mo
  • 2,000 voice minutes a month (roughly 665 calls)
  • Everything in Pro
  • Routing by provider, location or call type
  • Past about 1,150 minutes a month, Growth costs less than Pro plus overage
Start with Growth

We publish the overage rate because the alternative is a surprise on your invoice. If you consistently run past your minutes, we will tell you to move up a tier rather than quietly bill you for it.

Questions practices ask

What does a medical answering service cost?

Traditional live-operator services typically bill per minute or per call and land somewhere between a few hundred and well over a thousand dollars a month depending on volume. Ours is flat: $97, $297 or $597 a month with free setup, and $0.75 a minute if you exceed the included minutes on Pro or Growth.

Does it replace my front desk?

No. It covers the calls your front desk cannot get to — lunch, after hours, weekends, and the moments when the waiting room wins. Your staff keeps doing the work that needs a person.

What happens with an urgent call?

It is escalated immediately using the protocol you define — a specific number, an on-call rotation, or a live transfer. The AI does not decide how serious a medical situation is.

Will patients know it is not a person?

Yes, if they ask. She identifies herself as an assistant. We do not build systems that pretend to be human.

How long does setup take?

Setup is free and usually same-week. We configure your scheduling rules, hours, escalation path and the categories she is allowed to collect, then forward your line whenever you are ready.

Does it work for dental and specialty practices?

Yes. Dental offices, specialty clinics and multi-provider groups all run the same pattern: heavy inbound scheduling, a front desk at capacity, and after-hours calls with nobody on them.

Stop losing patients to a voicemail box

Tell us how your phones run today and we will show you exactly where the calls are leaking.

Free setup · month to month · cancel anytime

Ask Jessica
JJessicaAI front desk · online
Hi there! This is Jessica — I answer questions, qualify leads, and book jobs 24/7. Type below, or tap “Talk to Jessica” to speak with me.