In the study, the most-reviewed HVAC companies replied on average to 66% of recent Google reviews; the least-reviewed, 24%.
In the study, HVAC companies in the highest review-volume group replied on average to 66% of their recent Google reviews, compared with 24% for companies in the lowest review-volume group.
Average share of recent Google reviews with an owner reply, most-reviewed vs least-reviewed HVAC companies in the study (n = 259).
Design-weighted estimates from the Confirm half (500 companies) of a 1,000-company preregistered study in 10 U.S. metro areas, 2026 data. 95% confidence intervals from a stratified bootstrap. Source: AgencyFix Research, 2027 HVAC Promise vs. Proof Report.
| Measure | Value |
|---|---|
| Owner reply rate (average) — Least-reviewed group | 24% |
| Owner reply rate (average) — Most-reviewed group | 66% |
| Owner reply rate (average) — difference, points (95% CI) | 41 (32–51) |
| Owner reply rate (average) — n | 259 |
<iframe src="https://agencyfix.com/data/hvac-2027/embed/c4b-reply-gap/" title="The review-reply gap in the study: most-reviewed HVAC companies replied to 66% of reviews on average, least-reviewed 24%" width="640" height="400" loading="lazy" style="border:0"></iframe> <p>Source: <a href="https://agencyfix.com/data/hvac-2027/findings/review-reply-gap/">AgencyFix Research, 2027 HVAC Promise vs. Proof Report</a></p>
| Population | HVAC companies with a website listed on Google in 10 large U.S. metro areas (2026 study sample; Confirm half, design-weighted) |
|---|---|
| Denominator | companies in the highest or lowest review-volume tercile of their metro with at least 1 retrieved Google review (n = 259); reply rate = share of the newest up to 200 retrieved reviews with an owner reply |
| Editorial strength | headline |
| Statistical status | confirmed |
| Claim | hvac-2027-c4b-owner-reply-rate-by-review-volume · v1 · sha256 3cb8d9156de5… |
Methodology · Full report · All findings
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How to cite
Source line: Source: AgencyFix Research, 2027 HVAC Promise vs. Proof Report
AgencyFix Research. (2027). The 2027 HVAC Promise vs. Proof Report (study cxi-hvac-2027-1000, claim versions v1). https://agencyfix.com/data/hvac-2027/findings/review-reply-gap/
Please cite the specific finding page when quoting a single number; numbers are design-weighted estimates from the Confirm half of the study.