Descriptive: in the study, reply rate and star rating showed no clear association (rank correlation 0.05).
In the study, the share of Google reviews an HVAC company replied to showed no clear association with its star rating (rank correlation 0.05, 95% CI -0.07 to 0.17); the interval is too wide to rule a relationship in or out.
| Population | HVAC companies with a website listed on Google in 10 large U.S. metro areas (2026 study sample; Confirm half, design-weighted) |
|---|---|
| Denominator | companies with at least 5 retrieved Google reviews and observable reply rate and star rating (n = 345) |
| Editorial strength | descriptive only |
| Statistical status | descriptive only |
| Claim | hvac-2027-c6b-reply-rate-vs-star-rating · v1 · sha256 e4d0b00ad4bc… |
Methodology · Full report · All findings
Related findings
headlineIn the study, 57% of 24/7-claiming HVAC companies did not list 24-hour hours on Google.weakIn the study, 8% of HVAC emergency-service websites clearly explained what to do after hours (AI-assisted review).supportingIn the study, 70% of the most-reviewed HVAC companies mentioned financing vs 25% of the least-reviewed.headlineIn the study, the most-reviewed HVAC companies replied on average to 66% of recent Google reviews; the least-reviewed, 24%.
How to cite
Source line: Source: AgencyFix Research, 2027 HVAC Promise vs. Proof Report
AgencyFix Research. (2027). The 2027 HVAC Promise vs. Proof Report (study cxi-hvac-2027-1000, claim versions v1). https://agencyfix.com/data/hvac-2027/findings/reply-rate-vs-star-rating/
Please cite the specific finding page when quoting a single number; numbers are design-weighted estimates from the Confirm half of the study.