Study: 57% of HVAC Companies That Advertise 24/7 Service Don't List 24-Hour Hours on Google
In the study, 57% of HVAC companies that claimed 24/7 service on their website did not show 24-hour hours on Google. Google hours can describe office hours while an emergency line is staffed.
57% of HVAC companies in the study that claimed 24/7 service on their website did not list 24-hour hours on Google for all seven days. Finding details
HVAC companies in the study whose website claimed 24/7 service; share whose Google listing did not show 24 hours on all seven days (n = 190; 95% CI 50%-64%).
Design-weighted estimates from the Confirm half (500 companies) of a 1,000-company preregistered study in 10 U.S. metro areas, 2026 data. 95% confidence intervals from a stratified bootstrap. Source: AgencyFix Research, 2027 HVAC Promise vs. Proof Report.
| Measure | Value |
|---|---|
| 24/7 claim, no 24-hour Google hours | 57% |
| 95% confidence interval | 50%–64% |
| n | 190 |
<iframe src="https://agencyfix.com/data/hvac-2027/embed/c1-247-google-hours/" title="57% of 24/7 claims in the study weren't backed by 24-hour Google hours" width="640" height="400" loading="lazy" style="border:0"></iframe> <p>Source: <a href="https://agencyfix.com/data/hvac-2027/findings/24-7-claims-vs-google-hours/">AgencyFix Research, 2027 HVAC Promise vs. Proof Report</a></p>
What it is, and what it is not
The mismatch also runs the other way
In the study, 30% of HVAC company websites claimed 24/7 service that their Google listing did not show (10% the reverse). Finding details
How we checked
A 24/7 claim had to be a prominent commercial claim on a main page of the website, not a passing mention in a blog post. Google hours were read from the company's own listing. The estimate comes from the held-out Confirm half of a preregistered study and was robust to dropping one metro area at a time.
What a homeowner can do tonight
Before you need help, look at both the website and the Google listing of the company you would call, and ask how after-hours calls are handled. Save the number that is answered at night.
Read the full report · Methodology
How to cite
Source line: Source: AgencyFix Research, 2027 HVAC Promise vs. Proof Report
AgencyFix Research. (2027). The 2027 HVAC Promise vs. Proof Report (study cxi-hvac-2027-1000, claim versions v1). https://agencyfix.com/data/hvac-2027/24-7-google-hours/
Please cite the specific finding page when quoting a single number; numbers are design-weighted estimates from the Confirm half of the study.